FAQ's
What forms of payment do you accept?
We accept Maestro, MasterCard Debit, MasterCard, Visa Electron, Visa Delta, Visa, Solo and credit cards have to be registered to a UK address.
Customers must be 18 years of age or over. It is your responsibility to ensure that the details provided by you for the purpose of ordering products from us are correct and that you have the necessary credit limits and/or authority to use the credit or debit card you present to us.
Standard delivery charges UK Mainland
Orders sent via our Standard Delivery Service should usually arrive within 5 days of your order being placed. We will use the most appropriate method of despatch depending on the weight and value of your order, this may include a courier service which would require a signature on delivery. A confirmation email will be sent upon your order being despatched and if the order has been sent via a courier, tracking information will be included enabling you to track the progress of your order online.
Postage may differ on certain items dependent upon location so please refer to your basket where the correct postage will applied based upon your order selections.
When will my order be dispatched?
We aim to process and dispatch all orders for in-stock items within 24 hours of ordering. Excluding weekends, most orders placed before 2pm GMT will be dispatched the same day while orders placed after 2pm GMT will be dispatched the next day.
When will my order arrive?
Most orders should arrive within the estimated delivery times shown for your delivery service.
What delivery partners do you use?
Delivery will be made by Royal Mail or via an equivalent courier. Unfortunately we are unable to guarantee delivery by a specific courier. International orders are sent via Airmail on a priority service as standard.
My order hasn’t arrived yet. What should I do?
Orders for items in stock are processed within 24 hours of ordering. Standard delivery takes up to 5 working days once we dispatch your order. With this in mind, please allow 10 working days from when you placed your order before contacting us. Orders may be affected by postal service delays, which are unfortunately outside of our control.
Will all of my items be delivered at the same time?
We aim to ship out items ordered at the same time, within the same parcel, however this is not always possible. If all of your items are in stock when the order is placed we will do our best to despatch your order as one parcel. If one of the items within your order is out of stock, then your order may be held until all of the items become available, or sent in a separate parcel.
Which countries do you ship to?
We ship to: Antigua and Barbuda, Argentina, Aruba, Australia, Austria, Bahamas, Bahrain, Barbados, Belgium, Belize, Benin, Bermuda, Bosnia and Herzegovina, Brazil, British Virgin Islands, Brunei Darrusalam, Bulgaria, Canada, Canary Islands, Cayman Islands, Chile, Columbia, Comoros, Croatia, Cyprus, Czech Republic, Denmark, Dominica, Dominican Republic, Estonia, Fiji, Finland, France, Germany, Gibraltar, Greece, Guadaloupe, Guernsey, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Isle of Man, Israel, Italy, Jamaica, Japan, Jersey, Jordan, Latvia, Lithuania, Luxembourg, Macedonia, Madagascar, Malaysia, Maldives, Malta, Martinique, Mauritius, Monaco, Montenegro, Netherlands, Netherlands Antilles, New Caledonia, New Zealand, Norway, Oman, Philippines, Poland, Portugal, Qatar, Reunion, Romania, Saudi Arabia, Serbia, Seychelles, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sri Lanka, Suriname, Sweden, Switzerland, Taiwan, Thailand, Trinidad and Tobago, Turkey, United Arab Emirates, United Kingdom, United States of America and Antigua and Barbuda, Argentina, Aruba, Australia, Austria, Bahamas, Bahrain, Barbados, Belgium, Belize, Benin, Bermuda, Bosnia and Herzegovina, Brazil, British Virgin Islands, Brunei Darrusalam, Bulgaria, Canada, Canary Islands, Cayman Islands, Chile, China (inc Tibet), Comoros, Croatia, Cyprus, Czech Republic, Denmark, Dominica, Dominican Republic, Estonia, Fiji, Finland, France, Germany, Gibraltar, Greece, Guadaloupe, Guernsey, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Jamaica, Japan, Jersey, Jordan, Latvia, Lithuania, Luxembourg, Macedonia, Madagascar, Malaysia, Maldives, Malta, Martinique, Mauritius, Monaco, Montenegro, Netherlands, Netherlands Antilles, New Caledonia, New Zealand, Norway, Oman, Philippines, Poland, Portugal, Qatar, Reunion, Romania, Russian Federation, Saudi Arabia, Serbia, Seychelles, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sri Lanka, Suriname, Sweden, Switzerland, Taiwan, Thailand, Trinidad and Tobago, Turkey, United Arab Emirates, United Kingdom, United States of America and Vietnam.
Size guide for Castelli Jerseys and Bib Shorts
Click here for Castelli size guide 'Castelli Size Guide'