Terms and Conditions

Customer Support:

If you have any product queries email us at sales@tee-tree.co.uk or call 01494 853150.
We endeavour to respond to all communication within 2 working days.


You are welcome to return any items that you have ordered for a full refund (excluding the cost of delivery) so long as:

  • It is returned to us within 14 days of your order
  • It is returned to us in perfect (unworn)/resalable condition with attached labels and where applicable in original packaging


Returns address:

Cyclist Shop c/o Tee Tree Group Ltd
Unit 9 Wessex Industrial Estate
Bourne End

You are responsible for the cost of returning the item to us, please use the invoice enclosed with your product stating why you would like a refund.

Once the product has been received and checked, a refund will be applied back to your original payment method (credit card etc) - this refund can take up to 14 days to credit your account depending on your bank.

We reserve the right to refuse a refund if the item is seen to have been used or is returned in an unsaleable condition.

International returns

All international customers are responsible for the costs in sending items back to us.

Please note, it is important that you label the parcel as a 'return to original sender' as this will ensure there are no custom duties to pay, if this is not marked properly the parcel will be returned to you to be resent correctly.


Acceptance of your order

We reserve the right not to accept your order in the event, for example, that we were unable to obtain authorisation for payment, that shipping restrictions apply to a particular item, that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn, or that you do not meet the eligibility criteria set out within the Terms and Conditions, such as age restrictions. We will send you the details of your order via email. You can find the terms here at all times. The details about your recent orders can be found in your customer login.

The Cyclist Shop reserves the right to terminate or withdraw any order for whatever reason it sees fit, without explanation to the purchaser. We will notify you if we do not accept your order. We will not be liable to you or any third party by reason of withdrawing any products from sale whether or not that product has been sold.

Our acceptance of your order will only take place upon dispatch of the product(s) ordered. For the avoidance of doubt, receipt of an order does not constitute acceptance of an order.



All orders are accepted subject to stock availability.


Value Added Tax (VAT)

Please note that all products except books are subject to VAT in the UK. Customers requiring international delivery will be responsible for payment of any local taxes payable including VAT, and will be required to pay extra for delivery and clearance where necessary.


Damaged Goods

If you are cancelling because there is a fault with the product, clearly state the details of the fault within 14 days of receiving your order. We will meet the cost of returning the product or products to us if the goods are faulty or incorrect. If we can confirm that the item was faulty when it left us, you will be entitled to a replacement product or full refund including postal charges, whichever we see fit. For all other cancellations, you must return the goods to us at your cost. Any refunds will go straight back to your original payment method.


Statutory Rights

You have the right under distance selling regulations to cancel your order and receive a refund for home delivered items under our 14-day money back guarantee.



If you have notified us of a problem with the goods, we will either make good any shortage or non-delivery, replace any goods that are damaged or defective upon delivery, or refund you with the amount paid for the goods. This does not affect your statutory rights as a consumer, nor is it intended to limit our liability to you for fraudulent misrepresentation or for death or personal injury resulting from our negligence.


Data Protection Act

The Cyclist Shop is a division of Dennis Publishing Ltd. Dennis Publishing Ltd is registered as a data user under the above Act.  Visit our privacy policy here.

Our head office address is Dennis Publishing Ltd, 31-32 Alfred Place, London WC1E 7DP.


Website Terms Of Use

By purchasing products from us, you agree to these terms of sale. The Cyclist Shop has the right to revise these terms and conditions including prices at any time. We also have the right to decline service to any individual customer.

Please note that by using this website or our mobile applications (for example our iPhone and iPad apps) (a “Site”), you accept these Terms. If you do not accept these Terms, do not use this Site. We may change these Terms from time to time, so you should review them each time that you visit the Site. You should print a copy of these Terms for future reference.


Customer Complaints

We will endeavour to acknowledge and respond to any complaints within 2 working days. Should a complaint take any longer than this customers will be notified.

In the event that we are unable to resolve a dispute with you, you can make a complaint via the ODR platform which can be located here: http://ec.europa.eu/consumers/odr/. The ODR can then submit the dispute to an ADR. We are obliged to inform you that we do not recognise any ADR's.